Portal User Guide

Signing in

If this is your first time using the portal, you will need to create a user account. Fill in the form at https://laurentide.com/en-ca/customer-portal. Your request will be reviewed, and you can expect a response within 2 business days.

For support in creating your access, please call us at 1-800-728-9230.

The secure customer portal uses 2-step authentication at every sign-in.

Using the portal

Once signed in, use the cards in the dashboard to select the desired functionality.

When viewing order status, you can use any of the field in the Search area to refine your search.
Use PO number or order number to get status on a specific order
Use Order Status to view orders that are in a specific stage, for example all orders that are In Progress
Click on the arrow on the bottom-right of an item to view more details
At the top of the list, click Export CSV to automatically generate a file listing the items on display.

Security and 2-Step Authentication

Your secure customer portal login includes credentials that are specific to you. To ensure the security of the information viewed through the portal, the system will send you a new verification code via email when you log in. The sender for this email will appear as Microsoft on behalf of Laurentide Portal.

If you do not receive a verification shortly, look into your email Spam folder. You may need to add [email protected] to your email whitelist.

Frequently Asked Questions

Start by going through the seps at the beginning of this User Guide. If you are still having issues, please notify us at [email protected] so we can further assist you.

This is to ensure that only active employees having access to their corporate email accounts can access the secure portal.

If you have any questions regarding the data that you are seeing, please contact a member of our sales team at [email protected]

As a customer, you will be able to search within the portal order status application using the following search criteria:

PO number: This is in reference to your Customer’s PO number.
Order status: Filter based on Order Status. For example, search for All Open Orders, or, be more precise and specify only orders that have shipped
Order From and Order To: Enter a date range
Order Number: This is reference to the Laurentide / Atlantic order number that may have been provided upon order confirmation
Tag Number: If a tag number was provided upon order creation, you can search with the tag number (or part of the tag number)
Line Description: Search for key words that may be found within your line-item description

Note that no wildcards are required for your searches, meaning, if you put in a portion of a PO number or a portion of a tag number, your search results will consist of all orders that include that search criteria.

Example: if your PO number is N-12345 and you enter 12345, your order status for PO N-12345 will still appear in the search results.