In today’s fast-paced and sustainability-driven industrial landscape, minimizing downtime is not just a priority—it’s a necessity. For our client in the asphalt industry, a sudden plant shutdown due to damaged instruments posed a severe threat to both their financial stability and environmental compliance.
A race against time for our client
When the critical instrument on the burner system failed, the consequences were immediate and severe:
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Complete plant shutdown for 6 hours: resulting in halted production.
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Daily production losses of $270,000.
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Environmental risk due to increased emissions from asphalt production.
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Potential penalties of $10,000 per day from government agencies
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Missed project deliveries for clients
Adding to the complexity, the delivery time for an identical replacement was an unworkable 8 weeks, leaving the client searching for better solutions. Multiple internal teams were mobilized to address the issue, but the risk of prolonged downtime continued to escalate.
How could we help ?
As the official representatives for Rosemount instruments, we take pride in offering expertise and maintaining a well-stocked local inventory to meet our clients’ needs. Over the past year, our account manager has worked closely with the client, building a strong relationship through regular visits and personalized support. When faced with a challenge, the client trusted our skilled and dedicated technicians to provide reliable solutions, reinforcing the value of our partnership.
When efficiency meets expertise
Within 2 hours of the issue being flagged, our team collaborated with our client different on-site teams to deliver a seamless solution:
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Rapid On-Site Response: Our technician was on-site in under 2 hours to assess, install, and test the replacement equipment.
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Innovative Inventory Solution: Utilizing two locally available inventory parts, we replaced the damaged unit with:
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Coriolis Flow Transmitter, Model 5700 Advanced (P1105798). (à verifier)
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Micro-Motion™ 9-wire Remote Enhanced Core Processor (P1059357). (à vérifier)
The immediate result was a production restart at the plant, which operates at 300 metric tons per hour, valued at $90 CAD per ton. This swift action minimized downtime and avoided what could have been catastrophic financial and environmental consequences.
The benefits of our client : Quantifiable results
Our intervention prevented a prolonged shutdown that could have spiraled into millions of dollars in losses for our client:
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$162,000 saved in lost production during the 6-hour downtime.
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Avoided 12 days of potential downtime, which would have cost:
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$3.24 million in lost production revenue.
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$120,000 in penalties from government and client contracts.
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Health and Safety Benefits: By resolving the issue quickly, we reduced prolonged exposure risks for the client’s internal teams, safeguarding their health and safety.
Laurentide: Delivering Results When It Matters Most
At Laurentide, we prioritize efficiency, technical expertise, and maintaining a reliable local inventory to meet our clients’ needs. When faced with a critical challenge, our rapid response and innovative solutions helped deliver results in hours. This not only created significant cost savings for our client but also strengthened their confidence in us as a trusted partner during critical moments.
A $3.36 Million loss value prevented
Had we not acted as quickly as we did, the total financial impact for the client would have been estimated at $3.36 million in losses. By stepping in with precision and speed, we turned a potential disaster for our client into minimized loss and a rapid plant operations restart.
At Laurentide, we aim to empower our clients to stay competitive and resilient in the face of challenges.